Multiple Choice

1. C (Chapter 5)

2. D (Chapter 9)

3. A (Chapter 1)

4. D (Chapter 3)

5. B (Chapter 2)

6. C (Chapter 10)

7. A (Chapter 4)

8. D (Chapter 11)

9. A (Chapter 8)

10. C (Chapter 6)

11. B (Chapter 7)

12. D (Chapter 1)

13. A (Chapter 3)

14. C (Chapter 2)

15. B (Chapter 5)

Long Answer

1. The author says that other writers place too much emphasis on modifying external behavior. This equates to the Personality Ethic instead of the Character Ethic that he endorses. (Chapter 1)

2. Covey is restating his initial premise that all meaningful change happens from the inside out. He is also emphasizing that this change is an ongoing process that can be extended to all areas of one’s life, because people are a work in progress. (Chapter 11)